There’s no doubt that the perception of the hospitality industry has taken a beating, and as one of Cornwall’s main sectors, it’s something that Hospitality Table Cornwall is trying to change with the help of some of Cornwall’s top hospitality and tourism businesses
We held our Host programme last week and enrolled students from different areas of Cornwall aged between 16 and 50; the four-day course allowed students to gain hands-on experience of the different aspects to hospitality including attaining skills in barista, mixology, customer service, front of house, kitchen and employability. All of these skills would allow the participants to find out what aspects they enjoy the most out of a broad range of possibilities.
The project is delighted to announce that after successful completion of the course which was delivered by Truro & Penwith College, ten out of eleven students have secured placements including summer jobs, work experience and Apprenticeships with our partnered businesses, with the eleventh student awaiting an interview. Students will be spending their summers with the likes of Nancarrow Farm, Appletons The Longstore Steaks and Seafood, Bodmin Jail, The Headland Hotel and many more as mentioned below.
One student said: “The people and staff were very friendly, helpful and professional. I learnt many new things about hospitality and I feel more confident to advance my skills and knowledge.”
Another student has previously decided she wanted to study a full-time media course but decided to enrol onto a hospitality course at Truro College and said: “it’s a shame the course is over!”
On the first day of the course, Designer and Developers Hannah Dome and Suzanne Croft spoke about customer service alongside Amy from the Victoria Inn who discussed her journey into the industry and gave examples of how to deal with difficult situations at work. Rain Brooks, Director at Stephenson Property Services Limited also spoke to the students about interview guidance and techniques.
Ben Arthur, owner of Rock Jam Spice also joined us on Wednesday to tell students about how he got into the hospitality industry, including being one of Jamie Oliver’s first Fifteen Apprentices and working for the company before working across the world. Ben now works for Scarlet Hotels alongside running his business.
Andy and Lyndsey from Appletons spent Thursday teaching the students all about front of house and kitchen skills as the day was spent preparing and serving a vegetable risotto (which tasted incredible!) Andy Appleton is a self-taught chef, learning most of his skills from many amazing chefs he has had the pleasure to work with through out his career, and gaining most of his passion from travelling the world (Italy particularly). Most recently, Andy’s CV has him as the former Head Chef of Jamie Oliver’s Fifteen Cornwall, in that position for 9 years, and before that at the flagship restaurant Fifteen London. Andy left Fifteen in February 2016 to start Appleton’s at the Vineyard, a huge leap of faith and his first venture on his own!
We were delighted to have Chris Wolff, owner of TinBox Coffee Company come to the College on the Friday to talk to students about having the drive to set up your own business as well as teaching students basic barista skills. Chris and his wife moved to Cornwall and decided to set up their own business. Chris describes it as a ‘relatively short career so far but the best career decision he’s ever made’.
Dean Bungay our Course Designer/Developer spent the last half of Friday teaching basic cocktail skills to students with head-to-head competitions between the students. Dean spent 8 years running St Austell Brewery’s flagship establishment as well as be placed third in the South West Barista championships. Dean has also completed for a WSET scholarship and was part of St Austell Brewery’s retail steering forum while conducting bar training and mentoring for organisations.
This Monday we held a ‘speed-dating’ style interview, which allowed our partnered businesses to speak to each individual for five minutes. We were fortunate to have the likes of Bodmin Jail, The Headland Hotel and Spa, St Moritz Hotel, The Victoria Inn, and representatives from both Apprenticeships and full-time provision at the College.
Students who attended gave fantastic feedback about the course with 100% of all students saying they would recommend Host to a friend.
To register your business engagement interest or to enrol in future courses like this one, please visit hospitalitytabelcornwall.co.uk/courses.